Customer success

is our success

10x faster ticket solving
10x faster solving certain tickets
9x ROI
9x ROI
BrightReps has had a dramatic positive impact on our ability to reply to tickets quickly. With Sidekick™ we reduced the most labor-intensive ticket handling time by 90%!
Jason Howard Director of Customer Happiness


Kinsa Health streamlined their most challenging processes using out of the box integrations with Arena, Shopify and ShipStation.

This reduction in ticket handling time allowed them to keep up with the volume fluctuations of peak flu season.

90% reduction in ticket handling time
Returns On-Demand Compliance
"BrightReps Sidekick™ was easy to use and saved our support team significant time, enabling us to focus on our customers."
Chris Davis CEO, Loot Crate
"The BrightReps platform is perfect for companies like Omnidian, that are looking to scale their support while maintaning top-notch customer experiences."
Mark Liffman CEO, Omnidian

HydraPak streamlined their warranty fulfillment process almost overnight - enabling reps to fulfill requests in seconds and without leaving the ticket.

This allows them to reinvest their time on pro-active support, including quality initiatives.

30 seconds instead of 3 minutes to fulfill requests
Read Story

Say goodbye to inefficient support processes,
Say hello to BrightReps Sidekick™

Traditional Support

VS

BrightReps Support

Questions? We've got answers.

How long is the free trial period?

The free trial period lasts for 30 days. At any point during the trial period you can upgrade or downgrade and you will only be charged at the end of the 30 days based on your selected plan.


How do I signup?

Simply download the BrightReps Sidekick app from your Zendesk or Salesforce marketplace and sign up within the app by logging in with your CRM credentials and creating your company name. Once signed up you can go to https://app.brightreps.com to setup your company settings, processes, and integrations. Additional users can sign up within the app and will be automatically added to your instance of Sidekick. If you need any help, please contact us via chat or by emailing us.


What happens if I cancel or downgrade my plan?

Companies on monthly billing can cancel at any time and will only be charged for the current month. If you downgrade to the Free plan within the free trial period then you will not be charged.


How do I update my plan?

Go to the Admin Portal at https://app.brightreps.com and select "Manage Company". From the "Company Settings" tab select which plan you wish to use going forward. If you upgrade within the month and are on a monthly billing plan then you will be charged the prorated rate for the upgraded plan.


Can I pay without a credit card (ex. purchase order)?

Yes you can contact BrightReps via chat or by emailing us to request a Purchase Order. Purchase Orders will be billed on an annual basis with a quarterly true up.


I have other questions not listed here

We would love to hear from you! Contact us via the chat icon in the lower right or by emailing us.