Focus On Customers,
Not Clicks

BrightReps Sidekick™ is a CRM app that connects reps with their processes and tools.

We make processes work for you,
not the other way around.

Sign up in minutes, save hours.

Get started

Meet BrightReps Sidekick™

Process Builder

Process Builder

Build and export your process flows.

Publish updates in real-time to ensure your reps are always working from current processes.

Process Analytics

Process Analytics

As reps work, Sidekick™ captures process data.

From process heatmaps and timetracking to rep feedback, get the necessary data to continuously improve your processes.

Process Builder

"made our day to day support processes much more efficient"

- Dana Dunford
CEO, Hemlane

Process Builder

"With Sidekick™ we reduced the most labor-intensive ticket handling time by 90%!"

- Jason Howard
Director of Customer Happiness, Kinsa



Sidekick™ automates tedious steps using a library of integrations.

Create shipping labels, initiate replacement orders, and launch quality processes, all from your CRM, with no code required.


Designed for your CRM

Sidekick™ is designed to work where you work, your support CRM.

Reps on Sidekick™ receive all the benefits of step by step instructions, automations and integrations right from the support ticket.

Say goodbye to inefficient support processes,
Say hello to BrightReps Sidekick™

Traditional Support


BrightReps Support

Don't take our word for it


BrightReps Sidekick™ was easy to use and saved our support team significant time, enabling us to focus on our customers.

Chris Davis
CEO, Loot Crate

BrightReps has been a pleasure to work with and made our day to day support processes much more efficient. This allows us to effectively scale with our increasing demand.

Dana Dunford
CEO, Hemlane

BrightReps has had a dramatic positive impact on our ability to reply to tickets quickly. With Sidekick™ we reduced the most labor-intensive ticket handling time by 90%!

Jason Howard
Director of Customer Happiness, Kinsa

The BrightReps platform is perfect for companies like Omnidian, that are looking to scale their support while maintaining top-notch customer experiences.

Mark Liffman
CEO, Omnidian

How it works

Magicians never reveal their tricks, good thing we make software
1 Build processes in minutes, including integrated step types to streamline your workflows.
BrightReps Support
3 View analytics to see how your processes are being followed, time-taken by step, and rep feedback to continuously optimize.
BrightReps Support
BrightReps Support
2 Publish to Sidekick™ for reps to use right from the ticket.
BrightReps Support
BrightReps Support
4 Updates in realtime to ensure all reps are using your most current processes.
BrightReps Support
BrightReps Support

Getting Started

Your new Sidekick™ is just a few steps away

1. Download

Download BrightReps Sidekick™ from your CRM Marketplace

2. Sign Up

You will be asked to sign up when accessing for the first time

3. Set Up

Visit the Admin Portal to set up company settings and process flows

4. Enjoy!

Enjoy the time savings and process improvements!